![]() The issue is important but does not have a significant current service or productivity impact for the customer. The situation has minimal business impact. Setting is impossible from EAC (Exchange admin center) but possible in Windows PowerShell.A single user, customer, or service is partially affected. The situation has moderate business impact and can be dealt with during business hours. ![]() The service is usable but in an impaired fashion. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls.Widespread problems sending or receiving mail.Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. One or more services aren't accessible or are unusable. Examples of issue types and severity levels are shown in the following table. 21Vianet assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact.
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